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Terms of Service

Last updated 13 October 2026

These terms are the agreement between you and M3 Labs Ltd for the use of Hamrr. Three sections deserve reading properly rather than scrolling past: what Hamrr is allowed to do on your behalf, what you are responsible for when you put other people's data on your desk, and what you pay.

  1. This agreement
  2. What Hamrr does
  3. Your account
  4. The systems you connect
  5. What Hamrr may do on your behalf
  6. AI output
  7. Your data, and who is responsible for it
  8. Acceptable use
  9. Fees
  10. Availability
  11. Intellectual property
  12. Liability
  13. Ending the agreement
  14. General

1. This agreement

Hamrr is provided by M3 Labs Ltd, registered in England and Wales ("we", "us"). By creating an account or using Hamrr, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

2. What Hamrr does

Hamrr is a workspace for recruitment agencies. You give it a client's brief, notes from a meeting or a shortlist, and it prepares the work around them: setting up the role, putting meeting notes onto candidate records, removing contact details from CVs, building the submission pack and drafting the emails that go with it, and showing you which hiring managers have gone quiet. It reads from your applicant tracking system, your email account (and, on the same account, its calendar — only to see when you last met someone) and Granola. It presents what it prepares for your approval or, for the two kinds of work you choose to allow, carries it out.

We may change or improve the service over time. If we remove something you materially rely on, we will tell you first.

3. Your account

  • Give accurate details and keep them current.
  • Keep your sign-in credentials secure. You are responsible for what happens under your account.
  • Tell us promptly at [email protected] if you think someone else has access.
  • You must be at least 18 and using Hamrr for professional purposes.

4. The systems you connect

When you connect an ATS, an email account or Granola, you authorise Hamrr to read from it and, where the feature requires it, write to it. You confirm you have the right to grant that access.

Those systems belong to their providers, not to us. We are not responsible for their availability, their accuracy, or changes they make. You can disconnect any of them at any time, and Hamrr stops reading it immediately.

5. What Hamrr may do on your behalf

Read this one. Hamrr can send email from your email account and update where a candidate is in your ATS. You decide whether it does either without asking, and both start on "Check with me".

There are two settings, each set separately to Check with me (Hamrr prepares it and waits for your yes) or Just do it (Hamrr carries it out): "Update where a candidate is" and "Send the replies it writes". You may leave both on "Check with me" indefinitely.

Where you switch a setting to "Just do it", you authorise Hamrr to carry out that work without further approval, and you accept responsibility for the resulting messages and records as if you had sent or written them yourself. Everything done that way is listed under "What Hamrr did" so you can review it.

Two things always wait for you to press the button, whatever the settings: creating a role in your ATS from a brief, and sending a submission to a hiring manager.

You can change these settings at any time, and switching one back to "Check with me" takes effect immediately.

6. AI output

Hamrr uses AI models to read context and write text. AI output can be wrong. It may misread a situation, state something inaccurate, or word something badly. Where a setting is on "Check with me", review the content before it goes. Where you have switched one to "Just do it", you accept that risk.

Hamrr does not give legal, employment, financial or immigration advice, and nothing it produces should be relied on as such. Decisions about candidates remain yours.

7. Your data, and who is responsible for it

You keep ownership of everything you put into Hamrr and everything it reads from your connected systems. We claim no rights over it beyond what we need to run the service for you.

For candidate and client personal data, you are the controller and we are your processor. That means you are responsible for:

  • having a lawful basis for holding and using each person's data;
  • telling candidates how their data is used, as data protection law requires;
  • responding to requests from candidates about their own data — we will help, and will forward anything that reaches us;
  • making sure you are allowed to send the messages Hamrr prepares.

We process that data only to provide the service and on your instructions. Our Privacy Policy sets out how.

8. Acceptable use

You must not use Hamrr to:

  • send unsolicited bulk messages, or anything breaching marketing or anti-spam law;
  • discriminate unlawfully against candidates;
  • process personal data you have no right to hold;
  • impersonate anyone, or misrepresent who a message is from;
  • attempt to breach, overload, reverse-engineer or circumvent the service or its limits;
  • resell or provide the service to a third party without our written agreement.

We may suspend an account we reasonably believe is being used this way.

9. Fees

Price

  • Hamrr costs £129 per recruiter per month, plus VAT where it applies, billed monthly in advance through Stripe. Each recruiter's subscription includes one Hunt role.
  • Each additional Hunt role costs £39 per role per month. It is charged only while the role is being hunted, and pro-rated by the day.
  • New accounts start with a free 7-day trial, with a usage allowance. Nothing is charged until you subscribe.

Founder offer

Where we agree it with you in writing, the founder offer applies instead: 90 days free, then £99 per recruiter per month, fixed for the following 12 months. Hunt roles stay at £39 per role per month. After those 12 months the standard price applies.

Billing and cancelling

  • Subscriptions renew automatically each month until cancelled.
  • You can cancel at any time; access continues to the end of the period you have paid for.
  • Fair use applies. The price covers normal use; if an account's use is far above normal, we will contact you to agree a fair arrangement before limiting anything.

General

  • Fees are non-refundable except as set out above, or where the law requires otherwise.
  • We may change our prices with at least 30 days' notice before your next renewal. A founder price is not changed during its fixed 12 months.

10. Availability

We work to keep Hamrr available and reliable, but we do not promise it will be uninterrupted or error-free. It depends on third-party systems — your ATS, your mail provider, our cloud provider — and those can fail independently of us. We may take the service down for maintenance, and will give notice where we reasonably can.

11. Intellectual property

Hamrr, its software, design and documentation remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is active. You keep everything you own; nothing here transfers your content to us.

If you send us feedback or suggestions, we may use them freely and without obligation.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the maximum extent the law allows:

  • the service is provided "as is", without warranties beyond those stated here;
  • we are not liable for lost profits, lost business, lost placements, or indirect or consequential loss;
  • our total liability in any 12-month period is limited to the fees you paid us in that period.

13. Ending the agreement

You can close your account at any time. We may suspend or end your account if you breach these terms, or if we stop offering the service — in which case we will give reasonable notice and refund any period paid for in advance.

On closure, we delete your workspace as described in the Privacy Policy. Export anything you want to keep first.

14. General

  • These terms and the Privacy Policy are the whole agreement between us.
  • If a term is found unenforceable, the rest continues to apply.
  • Not enforcing a term does not waive it.
  • You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of our business.
  • We may update these terms; material changes will be notified to account holders by email before they take effect.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions: [email protected].

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